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Pandemic resilience focus for Dubai SME 100

Pandemic resilience focus for Dubai SME 100

Dubai SME, the agency of Dubai Economy responsible for developing the small and medium enterprise (SME) sector, has launched the fourth cycle of its Dubai SME 100 programme.

It will highlight how SMEs in the emirate have shown resilience despite the challenges posed by the global pandemic, the organisation said.

Sami Al Qamzi, director general of Dubai Economy, said: “The presence of such a large number of small and medium enterprises is a significant factor contributing to the unique diversity and rapid development of the economy in Dubai. SMEs contribute to 47% of the GDP and account for 51% of the workforce in Dubai. Many of the prominent brands associated with Dubai had their origins as humble start-ups.”

Al Qamzi added: “Enabling SMEs to grow in an increasingly competitive business environment requires a good understanding of their business models and the challenges they face as well as a commitment to providing solutions and nurturing innovations.”

Chief Executive Officer of Dubai SME, Abdul Baset Al Janahi, said: “Our objective is to build on the previous successes of the programme, especially in these times as SMEs are concerned about handling the economic recovery phase.”

Dubai SME 100 is part of Dubai SME’s strategy to strengthen the emirate’s position as a global hub of enterprise and an attractive destination to invest in innovation and creativity.


Case study 1: Falcon Coffee Roasters

Ali Tahlak launched Falcon Coffee Roasters, which is located in the Nad Al Hammar area of Dubai, in May 2021. He offers 12 coffee products of various types and flavours and distinctive packaging services.

In addition to accessories and equipment for preparing coffee and heating tools, it also provides consumers with home and café delivery services, including all emirates, and he intends to expand in the Gulf countries in the future.

Dubai SME supported Ali by issuing a trade licence with a subsidized annual cost, and helped him develop his skills by getting training courses in the field of entrepreneurship. He also got the database of suppliers in the field of coffee to collaborate in addition to number of banks that exempt the monthly fees while dealing with them.


Case study 2: Packman

Abdulaziz Almulhem launched Packman, a platform specialising in providing e-commerce services for entrepreneurs, with the help of Dubai SME. It provides ready-made forms for online sales, payment and delivery services within one day of request. It was able to attract more than 250 local companies, totalling 10,000 requests, with a monthly turnover of 500,000 dirhams.

The idea of the platform came as a solution to the e-commerce problems that faces entrepreneurs such as lack of technical expertise and high costs of creating new websites.

Dubai SME’s support including issuing a trade license and providing guidance, along with other required information.


  • For more information, or to pitch an idea for funding, go to