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IT partner urged to fix tax portal ‘glitches’

IT partner urged to fix tax portal ‘glitches’

Top Indian Finance Ministry officials have called a meeting with tech giant Infosys in a bid to iron out the technical glitches that have beset the new income tax filing portal.

Finance Minister Nirmala Sitharaman has acknowledged that the tax e-filing website has been “fraught with several technical glitches/issues leading to taxpayer inconvenience”. The ministry is holding the meeting with Infosys, plus a representation of chartered accountants, auditors and taxpayers, on June 22.

Sitharaman had previously urged Infosys’s non-executive chairman Nandan Nilekani to ensure taxpayers were not inconvenienced by the flaws in the portal, which was unveiled on 7 June. At the time of the launch, officials had warned that it would “take some time for the website to stabilise and only then taxpayers will be able to use all the features smoothly”.

“Written representations on the problems [and] difficulties faced in the portal have also been invited from the stakeholders. Representatives from Infosys team will be present to answer queries, clarify issues and receive inputs on the working of the portal, to remove glitches and sort out issues faced by the taxpayers,” the Revenue Department said in a statement.